Privacy Policy rt5 — Protecting Your Personal Data

This Privacy Policy ("Policy") describes the personal information collection, use, protection, and disclosure practices of rt5 ("we", "platform", "rt5") when you register, access, or use the services provided through the rt5.click website and all related platforms.

Rt5 is an online casino and Sports Betting platform operated exclusively for Malaysians, offering slots, live baccarat, Roulette, blackjack, dragon tiger, lottery, Malaysia Super League and EPL football betting, badminton, e-sports, and progressive jackpots — all in MYR with local Malaysian payment methods.

We believe privacy is more than a legal requirement — it is the foundation of trust between rt5 and each of our members. This policy is written in plain, straightforward language because we believe you deserve to know exactly what happens to your personal data, rather than being handed a document full of legal jargon.

Rt5 only collects personal data that is genuinely necessary to provide a safe, transparent, and fully functional service. The following outlines the categories of data we collect and why:

Data you provide directly:

• Registration information: Full name (as per MyKad), Malaysian phone number, email address, date of birth.
• Identity verification documents (KYC): A copy of your MyKad or passport may be requested during the account verification process or prior to your first withdrawal.
• Payment information: The account holder name for e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) or Malaysian bank account number, used solely for processing deposits and withdrawals. rt5 does not store PINs, passwords, or full credit/debit card details.
• Support contact: Records of live chat conversations and emails between you and the rt5 support team.

Automatically collected data:

• Platform usage data: Games played, betting records, transaction history, session duration, and account activity within the rt5 platform.
• Technical data: IP address, browser type, operating system, screen resolution and device information used to access rt5.
• Approximate location data: State or city based on IP address — used solely to verify that you are accessing from Malaysia and to detect login attempts from unusual locations.
• Cookie data: Session information, language preferences and platform settings stored via cookies to enhance your experience on rt5.

Rt5 uses the personal data it collects solely for the following purposes, all of which are directly related to our services:

• Account management: Creating, verifying and managing your rt5 account, including the login process, security settings and responsible gambling preferences.
• Transaction processing: Processing deposits via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as withdrawals of winnings to your Malaysian bank account or e-wallet in RM.
• Identity verification (KYC): To confirm you meet the minimum age requirement of 18 years and to verify your identity before any withdrawal of funds is approved.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support via live chat and email.
• Platform security: Detecting and preventing fraud, account abuse, money laundering and other illegal activity that could compromise the safety of other members.
• Legal compliance: To fulfil reporting and compliance obligations as required by relevant regulatory bodies and applicable legislation.
• Service improvement: Analysing usage patterns (in aggregate and anonymised form) to improve platform performance, interface design, and the variety of games available at rt5.
• Important communications: Sending account-related notifications, updates to terms and conditions, promotional offers you have agreed to receive, and other important information about rt5 services.

Rt5 does not sell, rent, or trade members' personal data to any third party. However, there are limited situations where we may need to share certain data with trusted parties for platform operational purposes:

• Payment service providers: Information required to process deposits and withdrawals is shared with payment gateways supporting Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX. These providers are governed by their own privacy and security policies and are not permitted to use your data for any other purpose.
• Game providers: To ensure games function correctly, certain account details (such as your member ID) are shared with rt5's game providers, including Pragmatic Play, Evolution Gaming, and others. These providers do not receive your financial information or full identity details.
• Identity verification services: KYC documents such as MyKad may be processed through approved third-party identity verification services to authenticate document validity.
• Legal requirements: Where rt5 is required by court order, regulatory directive, or applicable Malaysian law to disclose personal data, we will do so in accordance with proper legal procedures. Where permitted, rt5 will notify you of any such request.

Rt5 continuously invests in security infrastructure to ensure your personal data is protected at all times. The key security measures we have in place include:

• 256-bit SSL Encryption: All communications between your device and rt5's servers are encrypted using the latest SSL/TLS technology — the same standard used by Maybank2u and CIMB Clicks.
• Data-at-rest encryption: Personal data stored on rt5's servers is also encrypted at rest using industry-standard encryption algorithms.
• Internal access controls: Access to members' personal data within rt5's internal systems is restricted on a need-to-know basis — only staff who require access to carry out their official duties are authorised, and all access is logged and audited.
• Multi-factor authentication: rt5's internal administration systems are protected by multi-factor authentication to prevent unauthorised access, even in the event that login credentials are compromised.
• 24/7 security monitoring: The rt5 cybersecurity team continuously monitors systems to detect any suspicious activity, intrusion attempts, or security anomalies.
• Regular security audits: rt5 conducts regular penetration testing and independent security audits to identify and address vulnerabilities before they can be exploited.

While rt5 takes all reasonable measures to protect your data, no security system is completely infallible. In the event of a data breach affecting your personal information, rt5 will notify you within the timeframe required by law and take prompt remedial action.

Rt5 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential session cookies: Required for the rt5 platform to function properly — including maintaining your login status, temporarily storing betting cart contents and ensuring session security. These cookies cannot be disabled without affecting core platform functionality.
• Preference cookies: Saving your preferences such as language, display settings, and game preferences so you do not need to reconfigure them each time you visit rt5.
• Internal analytics cookies: Collects anonymised data on how users interact with the rt5 platform — such as the most frequently visited pages, time spent in each section and navigation flows. This helps us improve the platform's design and overall experience.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the rt5 platform and your gaming experience. For instructions on managing cookies in major browsers (Chrome, Safari, Firefox), please refer to your browser's help documentation.

Rt5 manages financial transaction data to the highest standards of security and privacy, as we understand the sensitivity of this information. All deposit and withdrawal transactions on rt5 are conducted in Malaysian Ringgit (RM) and involve the following Malaysian payment methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX via Maybank2u and CIMB Clicks

For each transaction, rt5 retains only the information necessary for account records and legal compliance — namely the payment method type, amount, date and time, and transaction status. rt5 does not store e-wallet PINs, online banking passwords, full credit card numbers or any other sensitive financial security information.

A complete transaction history of all your deposits and withdrawals at rt5 is always available and accessible within your account. If you require an official transaction statement for a specific purpose, please contact rt5 support by email at support@rt5.click.

Rt5 retains your personal data for as long as necessary for the purposes outlined in this Policy, or as required by applicable law. Our general data retention guidelines are as follows:

• Active account data: Retained for as long as your account remains active, and for the period required by law after account closure (typically 5 to 7 years for financial records).
• Transaction records: Retained for a minimum of 5 years in accordance with financial compliance and anti-money laundering (AML) requirements.
• Support communication records: Retained for 2 years for reference purposes and service improvement.
• Security log data: Retained for 1 to 2 years for security investigation purposes if required.
• KYC documents: Retained in accordance with applicable AML legal requirements, typically for a minimum of 5 years after the business relationship ends.

Once the applicable retention period expires, rt5 will securely delete or anonymise your personal data so it can no longer be linked back to you. You may also request early deletion of your data, subject to legal compliance requirements that may prevent full deletion in certain cases.

As an rt5 member, you have the following rights regarding your personal data, all of which rt5 is committed to upholding:

To exercise any of the rights above, contact the rt5 data protection team by email at support@rt5.click, stating the right you wish to exercise and your account details. We will respond within 5 business days to confirm your request and outline the next steps.

Rt5 services are intended exclusively for individuals aged 18 and above. rt5 does not knowingly collect, process, or store the personal data of any individual under the age of 18.

Should rt5 become aware that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you are aware that a minor has registered on rt5, please notify us at support@rt5.click immediately.

Rt5 reserves the right to update or amend this Privacy Policy at any time in line with changes in legislation, business practices, or data protection enhancements. When material changes are made to this Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to all rt5 members via their registered email address at least 14 days before changes take effect, unless the changes are required urgently for security or legal reasons.
• Displaying a prominent notice on the rt5 homepage for a minimum of 7 days both before and after the changes take effect.

We encourage you to review this Privacy Policy periodically. Continued use of the rt5 platform after any changes take effect will be considered your acceptance of the updated Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rt5 handles your personal data, please reach out to us through the following channels:

We are committed to handling every privacy-related enquiry and complaint seriously, transparently, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority under applicable law.